Terms & Conditions

 Cancellation Policy

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We operate a semi-flexible cancellation policy. If you need to cancel your reservation, as long as you cancel within one month of the booking, you are entitled to a full refund. 

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Limit on Length of Stay

 

As part of the planning permission from South Oxfordshire District Council allowing us to rent out the treehouse, we are able to accept bookings of up to 7 nights in length. (Detailed report here & here).

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Masseuse, Private Chef &    Horseriding Cancellation

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Please note that these are third party services and have their own cancellation policies.

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Arrival & Departure

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Guests are requested to vacate the property by 10am to give us the chance to prepare the room for the next guests. Rooms are therefore not normally ready for occupancy before 3pm. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 3pm to enjoy the facilities and we can store your luggage until the treehouse is ready. If you would like to come earlier however, please make sure we are informed and expecting you.

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Noise Pollution

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We ask that our guests be considerate of our neighbours and avoid noisy activity. We also do not allow any boomboxes or external speakers on site . 

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No Smoking Property

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In order to protect both our guests and residents from the dangers of second-hand smoke, Cedar Hollow @ The Oaks operates a fully "no smoking" policy.  All private as well as public areas are non-smoking. Should guests be found to smoke in the property ,we reserve the right to enforce a fine of £50 per offence. If smoking occurs in the room, the fine will be £200 to pay for a deep clean.

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Hot Tub & Sauna

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The Hot Tub and Sauna are used at your own risk. Be aware of health and safety risks of the temperatures for children. We do not recommend children below 12 years of age use these facilities but we let you determine your own risk profile and you do so at your own risk. If the water is left dirty due to lack of showering and/or lack of removal of makeup ahead of use of jacuzzi or due to children's use, we reserve the right to charge a £100 charge that will go towards a deep clean - which will be deducted from the deposit. 

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Tennis

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Rackets and balls for both lawn tennis as well as table tennis are available in the storage box in the tennis court. Please make sure to book your times ​

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Swimming times

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Children's swim times must be pre-booked within the 1 hour timeslots available (09.00-21:00hrs). No lifeguards on duty so swimming is at your own risk

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Fireworks and Chinese Lantern Balloons strictly prohibited

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Fireworks and Chinese Lantern Balloons are strictly prohibited. Deposit will be forfeighted if either are used.

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Special requirements

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We have made provisions for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please contact us. 

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We are unfortunately not pet friendly

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Unfortunately, we do not allow pets including dogs on site.

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Forgotten Property​

 

If items are forgotten in the treehouse, we are more than happy to send them on. We charge £14 + P&P. Please understand that the £14 all goes towards the cleaner as that is her actual rate pro rata for the time it takes to package and ship the item(s) back to you.

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